Shipping & Policies
FREE GROUND SHIPPING on any order of $100 or more (standard FedEx ground shipping).
Orders totaling less than $100 will have shipping charges calculated in your cart and checkout.
Need it sooner? 2nd Day and Next Day shipping are available for in-stock items on orders placed before 6pm EST. Expedited shipping rates are calculated in your cart and checkout.
Have questions? Call us toll-free at 800-787-8385 for expedited shipping questions.
*Free ground shipping only applies to the 48 Contiguous States in the U.S.
At any time after your order is placed you can call Customer Service at 800-787-8385 to get complete
information on your order.
You will receive an email notification with shipper and tracking information once
your order is shipped. Most orders are normally shipped within 24-48
hours of the order being placed.
If available on your order, expedited shipping rates will show in your cart and checkout.
If you have any questions about certain items and/or their availability for expedited shipping, please call us toll-free at 800-787-8385.
All in-stock, expedited orders placed before 6pm EST will normally be shipped out the same day. If, for some reason, an item will not leave our warehouse the same day, we will contact you with the current status and make alternate arrangements if needed.
If you would like to expedite your order after you have completed your order on
our website. You can contact customer service to upgrade your shipping as
long as your order has not shipped.
If the item is in stock when the order is placed you should receive the order
within 7-9 business days. It is important to understand that delivery times
can vary. This is because we are dependent on outside delivery agents such
as FedEx who do not guarantee their delivery schedules.
Please do not schedule contractors until your products arrive. DanzeFaucetWarehouse.com will never be responsible for any time guarantees in shipping, and we cannot
and will not be responsible for any inconvenience or any monetary loss, penalty,
or extra charge incurred by our customers should any delivery take longer than anticipated.
That being said, we strive to provide accurate lead times and timely updates should
any lead time estimate change. We value our customers, appreciate their business,
and will do everything in our power to serve you well.
Items Not In Stock
If you order an item that is not in stock then we will contact you via email within
48 hours of the order being placed. The email will contain an estimated delivery
date, and an explanation for the delay.
Sales Tax & Currency
We do not collect sales tax on any item purchased from DanzeFaucetWarehouse.com,
except in the state of Georgia. All prices are in U.S. dollars (USD).
All general returns must be setup within 30 days from the day you receive your product.
Here are our guidelines for returns:
All items returned must be in original packaging.
The product must be free from and defects or scratches
Merchandise cannot have been installed
You must have the original packaging for the item
There cannot be any writing or labels on the item packaging.
All items must have an assigned RGA number. Items returned without an RGA number may delay credit.
When you place an order with NationalBuilderSupply.com we want to make sure you get exactly what you want. So instead of charging 15-20 percent, like most of our competitors, we charge a flat $15 to return any number of items in your order. We charge this fee to help cover the costs we incur when shipping your products. If you have any questions or need help returning an item, please contact a customer care representative at email@example.com
Cancellations & Changes To Open Orders
Any order can be canceled or changed as long as the order has not been shipped.
To cancel or change an order please contact customer service.
If an item has been shipped please see RETURNS sections of our policies.
Order Receiving / Product Inspections / Shipping Damage
Most items that are below 150 lbs. will be shipped FedEx (this is mainly
for single porcelain orders, faucets, washlets, etc). Your order will be secured
inside a box and packaged to where it should withstand any handling damage free.
If your order falls with in this qualification then there will be no delivery appointment
and the shipping company can leave without a signature.
Any order that is over 150 lbs. will be shipped via LTL trucking companies such
as FedEx Freight and Saia . Your orders will be secured on a pallet,
shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone
call by the local trucking dispatch to set up a delivery window.
WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVEING INSTRUCTIONS ARE VERY SIMPLE:
1. Do not sign for this shipment until you have thoroughly inspected inside and outside
of each box for any damage.
Shipper is not responsible for shipments that are not signed for as damaged upon
2. If an item is damaged, please refuse delivery of that particular item and accept
delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is
in good condition, please refuse the tank with a note on the freight bill and accept
the bowl. It is easier for us to ship you a tank instead of the entire order again.
IN ANY CASE OF DAMAGE, PLEASE MAKE SURE THAT THE DAMAGE IS NOTED ON THE FREIGHT
BILL AND ONLY THE DAMAGED ITEMS ARE REFUSED.
3. If the product is delivered without signature you must call 404-446-1730 within
48 hours of the product being received to report the damage.
4. Once the damaged product is handled as stated above, please contact Customer Service
and we will ship out an in-stock replacement product the next day.
Please understand that less than 1% of our shipments are damaged, and we go to the
greatest lengths to prevent any problems. However, if you do not follow the instructions
above, DanzeFaucetWarehouse.com cannot warranty the damaged product.
Wrong Products Received
If you are shipped a different product than you ordered. Please contact us when
you receive the product. We will provide an RGA number an instructions on
how and where to ship the items back. We will pay for the freight back and
ship the correct product freight free of charge.
All credits are issued within five business of DanzeFaucetWarehouse.com receipt of
the items returned. If you have any questions about the status of your return
please contact our customer service department.
If the product you receive has manufacturing defects, Contact us within 48 hours
of receiving the product and we will replace the item. We will issue an RGA and
give instructions to ship back. Products returned as defective which are found not
to be defective are subject to a 25% handling charge. If the item is a non-returnable
item, no credit will be issued for the return of the product. The customer will
be responsible for shipping charges going back to the customer.
Price Match Guarantee
Price Match Guarantee
Our Price Match Guarantee allows you to buy with total confidence that you're finding the lowest price anywhere. To satisfy the Price Match Guarantee simply email or call us with the URL of where you found the item cheaper for verification and price match qualification.
Terms and Conditions:
The price match must be on a new, in stock item from an established merchant selling the exact same make and model to be purchased at DanzeFaucetWarehouse.com. The Price Match Guarantee applies to the total price of the purchase, including any shipping, handling or taxes. Not valid on quantity discounts, clearance pricing, auction pricing or membership program pricing. Price Match Guarantee only applies to new purchases and cannot be applied to past orders.
This program is subject to change without prior notice.
While we make every effort to ensure that the prices and information listed on our Web Site are accurate, DanzeFaucetWarehouse.com is not responsible for any typographical errors or prices listed in error. If you have a question about information or pricing on the site, please call us for assistance and so that any errors can be corrected as quickly as possible.
While we attempt to screen any irrelevant or offensive content from all customer submitted reviews, we can not guarantee this type of information will always be filtered completely. Please call us at 404-446-1730 to report inappropriate content on the site. Please make note of the product and page location when calling so we can quickly locate the content.
We do not make up, create or alter customer reviews on DanzeFaucetWarehouse.com. We do attempt to filter any inappropriate or irrelevant content in order to make our real customer reviews as helpful as we can in your purchasing and decision making process.
Charging Your Credit Card
The charge on your credit card statement will show as National Builder Supply.
*You will be charged the total sale amount AFTER your card information has been verified and your order is complete
*Your card will not be charged if you cancel your order PRIOR TO the end of business on the day of the purchase
*If you cancel your order AFTER end of business on the day of the purchase, a credit will be issued to your card and will normally show back on your card within 48 hours.