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Shipping & Policies

- Free Shipping
- Shipment Tracking
- Rush Delivery
- Delivery Time
- Items Not In Stock
- Sales Tax & Currency
- Returns
- Cancellations & Order Changes
- Order Receiving
- Wrong Product Received
- Returned Credit
- Defective Products
- Price Match Guarantee
- Site Disclaimer
- Customer Reviews
- Charging Your Card

Looking for more information? Try  Security & Privacy, Contact Us or About Us


Free Shipping

FREE GROUND SHIPPING on any order of $100 or more (standard FedEx ground shipping).
Orders totaling less than $100 will have shipping charges calculated in your cart and checkout.
Need it sooner? 2nd Day and Next Day shipping are available for in-stock items on orders placed before 6pm EST. Expedited shipping rates are calculated in your cart and checkout.
Have questions? Call us toll-free at 800-787-8385 for expedited shipping questions.

*Free ground shipping only applies to the 48 Contiguous States in the U.S.


Shipment Tracking

At any time after your order is placed you can call Customer Service at 800-787-8385 to get complete information on your order.

You will receive an email notification with shipper and tracking information once your order is shipped. Most orders are normally shipped within 24-48 hours of the order being placed.


Rush Delivery

If available on your order, expedited shipping rates will show in your cart and checkout.
If you have any questions about certain items and/or their availability for expedited shipping, please call us toll-free at 800-787-8385.
All in-stock, expedited orders placed before 6pm EST will normally be shipped out the same day. If, for some reason, an item will not leave our warehouse the same day, we will contact you with the current status and make alternate arrangements if needed.

If you would like to expedite your order after you have completed your order on our website. You can contact customer service to upgrade your shipping as long as your order has not shipped.


Delivery Time

If the item is in stock when the order is placed you should receive the order within 7-9 business days. It is important to understand that delivery times can vary. This is because we are dependent on outside delivery agents such as FedEx who do not guarantee their delivery schedules.

Please do not schedule contractors until your products arrive. will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.


Items Not In Stock

If you order an item that is not in stock then we will contact you via email within 48 hours of the order being placed. The email will contain an estimated delivery date, and an explanation for the delay.


Sales Tax & Currency

We do not collect sales tax on any item purchased from, except in the state of Georgia. All prices are in U.S. dollars (USD).



All general returns must be setup within 30 days from the day you receive your product.

Here are our guidelines for returns:

1. All items returned must be in original packaging.
2. The product must be free from and defects or scratches
3. Merchandise cannot have been installed
4. You must have the original packaging for the item
5. There cannot be any writing or labels on the item packaging.
6. All items must have an assigned RGA number. Items returned without an RGA number may delay credit.

When you place an order with we want to make sure you get exactly what you want. So instead of charging 15-20 percent, like most of our competitors, we charge a flat $15 to return any number of items in your order. We charge this fee to help cover the costs we incur when shipping your products. If you have any questions or need help returning an item, please contact a customer care representative at


Cancellations & Changes To Open Orders

Any order can be canceled or changed as long as the order has not been shipped. To cancel or change an order please contact customer service.

If an item has been shipped please see RETURNS sections of our policies.


Order Receiving / Product Inspections / Shipping Damage

Most items that are below 150 lbs. will be shipped FedEx (this is mainly for single porcelain orders, faucets, washlets, etc). Your order will be secured inside a box and packaged to where it should withstand any handling damage free. If your order falls with in this qualification then there will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as FedEx Freight and Saia . Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.


1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.

2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again. IN ANY CASE OF DAMAGE, PLEASE MAKE SURE THAT THE DAMAGE IS NOTED ON THE FREIGHT BILL AND ONLY THE DAMAGED ITEMS ARE REFUSED.

3. If the product is delivered without signature you must call 404-446-1730 within 48 hours of the product being received to report the damage.

4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

Please understand that less than 1% of our shipments are damaged, and we go to the greatest lengths to prevent any problems. However, if you do not follow the instructions above, cannot warranty the damaged product.


Wrong Products Received

If you are shipped a different product than you ordered. Please contact us when you receive the product. We will provide an RGA number an instructions on how and where to ship the items back. We will pay for the freight back and ship the correct product freight free of charge.


Returned Credit

All credits are issued within five business of receipt of the items returned. If you have any questions about the status of your return please contact our customer service department.


Defective Products

If the product you receive has manufacturing defects, Contact us within 48 hours of receiving the product and we will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.


Price Match Guarantee

Price Match Guarantee
Our Price Match Guarantee allows you to buy with total confidence that you're finding the lowest price anywhere. To satisfy the Price Match Guarantee simply email or call us with the URL of where you found the item cheaper for verification and price match qualification.

Terms and Conditions: The price match must be on a new, in stock item from an established merchant selling the exact same make and model to be purchased at The Price Match Guarantee applies to the total price of the purchase, including any shipping, handling or taxes. Not valid on quantity discounts, clearance pricing, auction pricing or membership program pricing. Price Match Guarantee only applies to new purchases and cannot be applied to past orders.

This program is subject to change without prior notice.


Site Disclaimer

While we make every effort to ensure that the prices and information listed on our Web Site are accurate, is not responsible for any typographical errors or prices listed in error. If you have a question about information or pricing on the site, please call us for assistance and so that any errors can be corrected as quickly as possible.


Customer Reviews

While we attempt to screen any irrelevant or offensive content from all customer submitted reviews, we can not guarantee this type of information will always be filtered completely. Please call us at 404-446-1730 to report inappropriate content on the site. Please make note of the product and page location when calling so we can quickly locate the content.

We do not make up, create or alter customer reviews on We do attempt to filter any inappropriate or irrelevant content in order to make our real customer reviews as helpful as we can in your purchasing and decision making process.


Charging Your Credit Card

The charge on your credit card statement will show as National Builder Supply.
   *You will be charged the total sale amount AFTER your card information has been verified and your order is complete
   *Your card will not be charged if you cancel your order PRIOR TO the end of business on the day of the purchase
   *If you cancel your order AFTER end of business on the day of the purchase, a credit will be issued to your card and will normally show back on your card within 48 hours.